The CRM program provides users with services such as integrated customer information management, customer consultation and contact information management, and schedule management. By this CRM program, users can smoothly share and collaborate between departments, and can expect to reduce marketing costs and improve customer satisfaction. In addition, you can maximize your sales force by actively using statistical analysis data. This program contains a separate sales/statistics component, so you can access the data at any time. It also has the benefit of easy schedule management because it makes it simple to split work even when the position of responsibility is vacant.

CRM

CRM is an acronym for Customer Relationship Management, which refers to enterprises maximizing customer-centric resources by analyzing and integrating internal and external data related to customers, and based on the data, plan, support, and evaluate marketing activities which would fit the characteristics of customers.

CRM is a management system for overall management, which develops effective and efficient marketing strategies by subdividing customers based on customer information, i.e. database, and is constructed with the support from information technology.

VOC

It is a customer management system, in which management system and handling status from receiving the customer complaints at the call-centre to the completion of handling the matter, are managed in real time, and made into index the handling results to manage and evaluate them in order to improve customers’ experience service.

Integrated VOC management system distributes, handles, and analyzes VOCs received through various channels (wired, websites, e-mail, post cards, FAX, etc.) to construct a process of using VOC in handling customer complaints and policy decisions.
 

To enter the European online shopping mall specialized CRM market, they must work with organizations in Europe that are involved with online shopping malls by CRM specifically designed for Korean online shopping malls.

The specifics of what they want to work with are listed below:

1. Joint development and business development for a version of the European market suitable with an online shopping mall hosting platform

1.1. A business involved in online shopping malls that uses a European hosting platform for online shopping malls (such as Shopify, Wix, Weebly, or VOOG) and wishes to work with this CRM solution

A business that has the ability to create web applications utilizing the European online mall hosting platform API

1.3. A business that can run web applications on servers in European networks

2. Business development and joint development for a version compatible with online shopping malls in the European market

2.1. Businesses who need to create a version of their online mall that is compatible with our CRM system.

2.2. A business that manages server hosting and cloud hosting and can run web applications on European networks

3. Business development and joint development for a version of the Korean market that is suitable with online shopping malls

3.1 A business that offers solutions for Korean online malls. We can use the answers offered by European businesses to improve domestic retail malls.